Shipping

Signature is required upon delivery. Good Stone is not liable for lost shipments when tracking dictates it has been delivered. Good Stone is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company. If your package is sent back to Good Stone for any reason, you will be subject to paying for the re-shipment of your order.

International Orders

Please note that the following terms and conditions apply to all international orders:

• Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. Good Stone is not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.
• The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.
• Good Stone is not responsible for delayed delivery of packages due to customs issues when shipping internationally.
• All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.

Refunds (if applicable)

Once your return is received and inspected, we will send you a confirmation e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Good Stone has the right to approve or reject every return due to the individual nature of each item. If you are approved, a credit will automatically be applied to your original method of payment within 7 business days.